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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Add messaging to native mobile apps

We are announcing the ability to reach your customers through your branded mobile application with our mobile messaging experience in Dynamics...

1 year ago

We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need ...

1 year ago

We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for l...

4 months ago

In the latest Dynamics 365 2024 release wave 2 plan, Microsoft has improved the Lead Qualification Process, enabling administrators to customi...

1 year ago

Hello Everyone,Today I am going to share my thoughts on Automating seamless handoffs between marketing and sales.Let's get's started.To automa...

2 years ago

Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement. The post Raising the ba...

11 months ago

We are announcing the ability to enable deep noise suppression in Dynamics 365 Contact Center. This feature will reach general availability on...

10 months ago

We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general a...

10 months ago

We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general ...

4 months ago

Microsoft Dynamics 365 CRM is fast becoming the backbone of modern contact center systems—especially with the launch of Dynamics 365 Contact C...

1 year ago

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