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Dynamics 365 Contact Center

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

2 years ago

We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availabili...

10 months ago

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers a...

12 months ago

In the latest Dynamics 365 2024 release wave 2 plan, Microsoft has improved the Lead Qualification Process, enabling administrators to customi...

1 year ago

We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public...

10 days ago

Hello Everyone,Today I am going to share my thoughts on Automating seamless handoffs between marketing and sales.Let's get's started.To automa...

2 years ago

We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 202...

7 months ago

We are announcing the ability to reach your customers through your branded mobile application with our mobile messaging experience in Dynamics...

1 year ago

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...

1 year ago

Custom Neural Voices enable organizations to move beyond generic text-to-speech and create voice experiences that reflect their brand, values,...

5 months ago

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