Dynamics 365 Contact Center

How to Populate Prefix in AutoNumber fields based on conditions in Dynamics 365 Sales

Maintaining organized and meaningful data is crucial for effective management and analysis. AutoNumber fields are a popular solution for gener...

DYNAMICS 365 LEVEL UP BROWSER EXTENSION - PART 2 - NAVIGATION

If you're looking to maximize your productivity with Dynamics 365, the Level Up Browser Extension is an excellent tool to explore. In this pos...

Effectively manage site security from the Power Platform Admin Center

Learn how to effectively manage site security with the Power Platform Admin Center in this informative post. Security is a top priority for an...

What are Forms, Order Forms, and Fallback Forms in Dynamics 365 CRM?

Dynamics 365 CRM users interact primarily with forms to manage data, enter information, and navigate the system. Depending on business needs, ...

Date Window Start and Date Window End fields missing on the Work Order form – Dynamics 365 Field Service

Recently we found that in one of the environments, the Date Window Start / End Dates was not showing up on the Work Order Forms, unlike the ot...

Welcome to the agentic contact center | Dynamics 365 Contact Center

Customize the Schedule Board to show bookable resource attribute – Dynamics 365 Field Service

Below we can see the resource cell template (or view) applied that defines the images, values, and fields displayed for the resource in the Sc...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central (June, 2025)

Cumulative Update (June, 2025) for Microsoft Dynamics 365 Business Central is now released. BC26: CU02 Cloud (SaaS): Managing Production and S...

We need to talk about... Dynamics 365 Project Operations... Managing Resources

Next in my blog series on Dynamics 365 Project Operations is a walkthrough of the features and functionality of the Resourcing portion of...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central (May, 2026)

Cumulative Update (May, 2026) for Microsoft Dynamics 365 Business Central is now released. BC28: CU01 Cloud (SaaS): Managing Production and Sa...