Dynamics 365 Contact Center
The Microsoft Digital Contact Center Platform has been introduced as an open, extensible, and collaborative solution to contact centers. This ...
We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs in Dynamics 365 Contact Center. This feature will reac...
Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing Dynamics 365 Contact Center c...
As a support agent, I engage with customers and address their concerns. In an earlier instance, I was handling a case for an organization name...
We are announcing the ability for users to use your Infobip SMS account directly in Contact Center to streamline how you connect with customer...
We are announcing the ability for administrators to add custom Natural Language Understanding (NLU) models tailored to your organization in Dy...
We are announcing the ability to enhance troubleshooting with improved error messaging and evaluation retries in the Dynamics 365 Contact Cent...
In this podcast episode, Sree Chandana Yeggina, an expert in technology, discusses her journey to Microsoft and her current work with Dynamics...
We are announcing the ability to use Microsoft Teams Phone in Dynamics 365 Contact Center. This feature will reach general availability on Jul...
This is a video about the Microsoft Digital Contact Center Platform. The platform is designed to help organizations create a more personalized...
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