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Dynamics 365 Contact Center

Unified Routing – Improved Overflow Routing

Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When t...

1 year ago

Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. I would like to...

1 year ago

2 years ago

Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and h...

1 year ago

1 year ago

Microsoft Dynamics 365 Contact Center is the newest tool in helping businesses improve their customer service. As a Copilot-first contact cent...

2 years ago

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

2 years ago

This is a demo providing an overview of the Microsoft Digital Contact Center Platform. The platform is designed for businesses that need to es...

3 years ago

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

2 years ago

The Microsoft Digital Contact Center Platform has been introduced as an open, extensible, and collaborative solution to contact centers. This ...

4 years ago