Dynamics 365 Contact Center

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Customer Service

In this blog post, we delve into the exciting world of Dynamics 365 and explore the features and functionalities that we can expect to see in ...

SharePoint Look Book: Volunteer Center

As part of my “SharePoint Look Book” series, I’m unpacking each of the templates in a video and will also supply the resourc...

Pre-pin Microsoft Teams meeting apps using Teams Admin Center

We are thrilled to announce that tenant admins can now pin apps to Microsoft Teams meetings organized in their organization. The post Pre-pin ...

Power Platform – Modern security role redirection from the Dynamics 365 portal to Power Platform admin center

The Power Platform is introducing modern hierarchy security setting URL redirection, which has been available since March 25, 2024, and is off...

Creation of Contact Groups in Calls App

The Calls App just got better! Now, users can effortlessly create new contact groups or edit the membership of existing ones, thanks to the ne...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（November, 2024）

Cumulative Update (November, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25: Released Updates for Microsoft Dynamics ...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（October, 2024）

Cumulative Update (October, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25: General availability: Dynamics 365 Busine...

Generative AI in the Digital Contact Center - Jeff Comstock, Edgar Wilson II

The AI-powered contact center, part 3: Build powerful conversational AI solutions

With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conver...

Pre-pin Microsoft Teams meeting apps using Teams Admin Center

We are thrilled to announce that tenant admins can now pin apps to Microsoft Teams meetings organized in their organization. The post Pre-pin ...