Dynamics 365 Contact Center

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Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center

The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact centers shift to...

Microsoft Dynamics 365 Blog 6 months ago 15

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We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...

M365 Admin 1 year ago

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The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...

Dynamics 365 Talk – D365 "Taylored" to you! 2 years ago 27

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Recently we had a requirement to make different sets of fields mandatory and non-mandatory on the Quick Create form for Contact, based on the ...

Nishant Rana's Weblog – Everything related to Microsoft .NET Technology 1 year ago 200

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The Microsoft 365 admin center will support continuous access evaluation (CAE) from September 2024 to help revoke access from accounts more qu...

Office 365 for IT Pros 1 year ago 38

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Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...

MICROSOFT DYNAMICS CRM /365 BLOG 2 years ago 43

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Gain end‑to‑end visibility into agent workflows with screen recording in Dynamics 365 Customer Service and Contact Center to improve coaching,...

Microsoft Dynamics 365 Blog 3 months ago 9

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This October, the Microsoft Dynamics Community is set to thrive at Community Summit North America 2024 in San Antonio, Texas. Bringing togethe...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 year ago 16

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Cumulative Update (July, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: Released Updates for Microsoft Dynamics 365 ...

Dynamics 365 Lab 2 years ago 101

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Hi, Readers.Today I would like to share another mini tip about Business Central, how to set the default publisher when creating a new project....

Dynamics 365 Lab 2 years ago 31

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