Dynamics 365 Contact Center
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session ...
We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...
We are announcing the “Pause or resume recording and or transcription via an API – Voice SDK extensibility” feature for Dynamics 365 Con...
For many organizations, Microsoft Dynamics 365 Customer Service starts with case management. It provides structure, visibility, and a central ...
Use the Self-service trials and purchases page within the Microsoft 365 Admin Center to controls settings for self-service purchases and trial...
If you’re evaluating a Dynamics 365 Sales partner or Dynamics 365 Contact Center partner, the decision isn’t just about features, timelines, o...
Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests ...
One of the most important things when it comes to Realtime Marketing in Customer Insights – Journeys is knowing that Contact Point Conse...
Microsoft Outlook is introducing an update that will automatically hide duplicate contacts that are exact or proper subsets of other contacts,...
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