Dynamics 365 Contact Center

Try rich messaging for live chat and WhatsApp in Contact Center 

In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional t...

Dynamics 365 Case add new contact missing

Recently I had this happen twice without really knowing why. The add new contact button was missing on the case form. In the old UI it was pre...

2024 Release Wave 2 Teaser for Dynamics 365 and Power Platform

Dev Proxy v0.19 with simulating LLM APIs and new Azure API Center integrations

We're excited to share the launch of Dev Proxy v0.19 to help you to build robust apps connected to APIs. The post Dev Proxy v0.19 with simulat...

{How to} Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams

If you're looking to integrate Anywhere365 WebAgent with Dynamics 365 Customer Service and Microsoft Teams, this tutorial is for you. Anywher...

Outlook: New Contact View and Org Chart

Outlook has released a new update that improves the large contact view experience, including the organization chart and recent files. This upd...

Managing SharePoint Document Libraries for Dynamics 365

This post seems to be about a video titled "Managing SharePoint Document Libraries for Dynamics 365". While no description or content is provi...

Dynamics 365 Finance in Government Agencies

This post is about a video discussing the use of Dynamics 365 Finance in government agencies. The video showcases the benefits of Dynamics 365...

DATA CENTER REGIONS FOR DYNAMICS 365

When it comes to Dynamics 365, the online version of the program is hosted across various data centers situated in different regions around th...

Prevent Duplicate Leads & Contacts: Integrate Mailchimp with Dynamics 365 CRM

In data management, duplicates can either be helpful or create chaos, depending on how they are handled. This is especially important when syn...