Dynamics 365 Contact Center
Meet the practitioners shaping how Dynamics 365 Contact Center is adopted, scaled, and improved in real‑world environments. The post Meet the ...
We are announcing the “Pause or resume recording and or transcription via an API – Voice SDK extensibility” feature for Dynamics 365 Con...
Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...
Efficient workforce management involves flexibility in shift assignments, enabling service representatives to maintain work-life balance and e...
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...
We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session ...
We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...
If you’re evaluating a Dynamics 365 Sales partner or Dynamics 365 Contact Center partner, the decision isn’t just about features, timelines, o...
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