Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

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Article

Embrace agent availability to reduce customer wait times

In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability....

Microsoft Dynamics 365 Blog 2 years ago 4

Article

Get insights on identity and network access solutions at Microsoft Ignite, Nov 15-17 2023

Microsoft Ignite runs from November 15 – 17, 2023! We’re looking forward to you joining us online starting at 9:00 AM PDT for the global digit...

Azure Active Directory Identity Blog articles 2 years ago 16

Article

Get insights on identity and network access solutions at Microsoft Ignite, Nov 15-17 2023

Microsoft Ignite runs from November 15 – 17, 2023! We’re looking forward to you joining us online starting at 9:00 AM PDT for the global digit...

Azure Active Directory Identity Blog articles 2 years ago 4

Article

Microsoft 365 & Power Platform Call (Microsoft Speakers) – November 7th, 2023 – Screenshot Summary

Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Warner Digital - David Warner II - Microsoft 365, Patterns and Practices & Microsoft MVP 2 years ago 18

Article

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Cente...

Microsoft Dynamics 365 Blog 2 years ago 21

Article

Power Platform | Hyperscale to your business workload

In March 2021, I wrote an article comparing Dataverse and Azure SQL for data management. I followed up with more articles on how to use Datave...

The Power Platform Talks | Tipps, Tricks & Talk… 2 years ago 17

Article

On-premises data gateway November 2023 release

Welcome to November and a new version of the on-premises data gateway! We are excited to announce a new feature for allowlisting which tenants...

Power BI Blog—Updates and News | Microsoft Power BI 2 years ago 17

Article

Announcing SharePoint Framework 1.18.1 with updates for Microsoft Viva Connections

The SharePoint Framework has released version 1.18.1, which includes new mobile theming support for Microsoft Viva Connections extensibility. ...

Microsoft 365 Developer Blog 2 years ago 35

Article

Expanded Monthly Channel settings for model-driven apps

Microsoft PowerApps has some great news for users of model-driven apps: expanded monthly channel settings will soon be available. This means r...

Business Apps | Microsoft Power Apps 2 years ago 38

Article

Transforming Data into Insights: Reporting and Analytics in Dynamics 365 for Marketing

Introduction In a world fueled by data and the need for on-point decision-making, Dynamics 365 for Marketing emerges as the… The post Tr...

AlphaBOLD 2 years ago 15

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Dynamics 365 Contact Center Articles

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