Dynamics 365 Contact Center
In the last 12 months, it has been impossible to avoid hearing about AI and how chatGPT is revolutionizing everything. Microsoft is stron...
Learn how to use AI based Copilot in Power Automate to create workflow automation without knowing any programming. Content Related videos Powe...
Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...
Within Microsoft's Omnichannel for customer service we can automatically identify customers based on their phone number. (Or email for web cha...
Document management is a critical part of any business, but it can be a daunting task. There are so many different solutions in the market, an...
Rich notifications for Outlook, now available, are a feature that let you receive notifications that include resource change data. The post An...
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendation...
Following the open sourcing of nxtools, we are excited to expand our suite of open-source features by making the GitHub repository of the Gues...
Microsoft is excited to introduce its new Private Link feature, which is now available for public preview. With Private Link, you can securely...
We're announcing an upcoming breaking change for admins and developers using Microsoft Graph to control item insights settings in a tenant. T...
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