Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

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Article

Enhance agent utilization and engagement with least active routing

Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks ...

Microsoft Dynamics 365 Blog 2 years ago 10

Article

"Decoding Connection Modes: Maximizing Insights with Import, DirectQuery, and Composite Models

It's important to note that while there might not be explicit row limits for DirectQuery or Import modes, the overall performance and usabilit...

Power Platform , D365 CE & Cloud 2 years ago 31

Article

What Is Loop Workspace?

We have seen the Loop components, and they are very useful but why did Microsoft introduce a Loop Workspace? Watch the video to understand the...

Efficiency 365 - by Dr Nitin Paranjape - Work Smarter, Grow Faster 2 years ago 21

Article

Provisioning Multiple Egress IP Addresses in AKS

Introduction When you create a Kubernetes cluster using the Azure Kubernetes Service (AKS), you can choose between three “outbound” typ...

Azure Architecture Blog articles 2 years ago 69

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Azure Backup for AKS: Cloud native, Enterprise ready, Kubernetes aware backup

Kubernetes has emerged as the leading platform for deploying containerized applications, and many organizations are turning to Azure Kubernete...

Azure Storage Blog articles 2 years ago 10

Article

Azure Command-line Tools Ignite 2023 Announcement

The priority for Azure CLI and Azure PowerShell remains to provide our customers with the most complete, secure, and easy to use set of tools ...

Azure Tools Blog articles 2 years ago 16

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Secure your subnet via private subnet and explicit outbound methods

While there are multiple methods for obtaining explicit outbound connectivity to the internet from your virtual machines on Azure, there is al...

Azure Networking Blog articles 2 years ago 33

Article

Microsoft Copilot brings generative help and guidance into Dynamics 365 Supply Chain Management

Microsoft Copilot for finance and operations apps with its In-app help guidance in Dynamics 365 Supply Chain Management represents a significa...

Microsoft Dynamics 365 Blog 2 years ago 38

Article

Introducing Project “Sophia”, a new generation AI-first business application

Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio. The post...

Microsoft Dynamics 365 Blog 2 years ago 4

Article

Microsoft’s Support for Power BI: What Can You Expect?

Introduction: In the realm of business analytics, organizations stand at a crossroads: choosing between Microsoft Direct Support and the tailo...

AlphaBOLD 2 years ago 15

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