Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

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Article

Dynamics 365 Business Central: PromptDialog page type (Integrate copilot capabilities)

Hi, Readers.Minor update 23.1 for Business Central 2023 release wave 2 has been released. More details: Cumulative Update Summary for Mic...

Dynamics 365 Lab 2 years ago 33

Article

November 2023 update of Power Automate for desktop

Power Automate for desktop comes with new additions in 2023 November’s release, including the introduction of Copilot for answering questions ...

Power Automate - Blog 2 years ago 8

Article

Through the lens: 10 months of On-Prem – A refresher course – Part 1

One of my resolutions for this year was to publish a blog article every month. Hoping to resume my blogging journey and share my insights and ...

mgrb 2 years ago 23

Article

Microsoft 365 Backup Heading for Public Preview in December

On November 15, Microsoft announced Microsoft 365 Backup would enter a public paid preview in December 2023, Paid preview means that tenants m...

Office 365 for IT Pros 2 years ago 8

Article

Using AI Tools to help with Requirements Workshops

In this informative video, the presenter demonstrates how they are integrating AI tools into their workflow to enhance the effectiveness of re...

Mastering requirements and solution envisioning for Microsoft Business Applications – Ideas and techniques to foster shared understanding of requirements, and better solution envisioning for the Power Platform and Dynamics 365 2 years ago 29

Article

Unlock new value with your Dynamics 365 data in Microsoft 365 and Fabric, while safeguarding your data and assets

Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code...

Microsoft Dynamics 365 Blog 2 years ago 19

Article

Azure DevOps’ First Consensus Assessment Initiative Questionnaire (CAIQ) Now Available

The Cloud Security Alliance's (CSA) Consensus Assessment Initiative Questionnaire (CAIQ) is now available for Azure DevOps, a first for the De...

Azure DevOps Blog 2 years ago 53

Article

Enhance agent utilization and engagement with least active routing

Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks ...

Microsoft Dynamics 365 Blog 2 years ago 10

Article

"Decoding Connection Modes: Maximizing Insights with Import, DirectQuery, and Composite Models

It's important to note that while there might not be explicit row limits for DirectQuery or Import modes, the overall performance and usabilit...

Power Platform , D365 CE & Cloud 2 years ago 31

Article

What Is Loop Workspace?

We have seen the Loop components, and they are very useful but why did Microsoft introduce a Loop Workspace? Watch the video to understand the...

Efficiency 365 - by Dr Nitin Paranjape - Work Smarter, Grow Faster 2 years ago 21

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