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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Run voice outbound campaigns with proactive engagement

We are announcing the ability to run voice outbound campaigns with proactive engagement in Dynamics 365 Contact Center. This feature will reac...

5 months ago

Although announced back in the Fall 2025, as we know things take time to fully mature and smooth themselves around the edges. The new Microso...

5 months ago

We are announcing the Enhanced sessions management and live conversation details feature for Dynamics 365 Contact Center. This feature lets se...

1 year ago

We are announcing the ability to automate shift rotations for consistent workforce coverage in Dynamics 365 Contact Center. This feature will ...

1 month ago

In February 2025, Microsoft will begin enforcing a mandatory MFA requirement for the Microsoft 365 admin center. All connections to the Micros...

1 year ago

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...

3 months ago

We are announcing the ability to update the default Message Queues assignment strategy to “least active” in Dynamics 365 Contact C...

9 months ago

We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This...

10 months ago

Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage ...

1 year ago

Microsoft is removing license assignments from the Entra admin center. From Sept 1, new license assignments are done in the Microsoft 365 admi...

2 years ago

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