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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks

We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...

3 months ago

We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availabil...

4 days ago

We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in D...

10 months ago

Effective data management is essential for every successful business. However, data cluttered with duplicates can lead to wasted time, miscomm...

1 year ago

We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conv...

4 months ago

We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center...

1 year ago

We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This featu...

7 months ago

We are announcing the ability to use voice biometrics to authenticate for increased security in Dynamics 365 Contact Center. This feature will...

3 days ago

We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to ...

1 year ago

We are announcing the ability to track quality trends over time with a historical analytics report in Dynamics 365 Contact Center. This featur...

17 days ago

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