All Articles Videos Podcasts

Dynamics 365 Contact Center

Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner

We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous o...

10 months ago

We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will r...

10 months ago

We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach ...

2 months ago

We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center...

1 year ago

We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help custome...

10 months ago

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...

17 days ago

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

3 months ago

We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availabili...

11 months ago

We are announcing the ability to opt-in to protect your customers’ sensitive data by enabling your customer service representatives to h...

10 months ago

Hi, Readers.Today I would like to share another mini tip about Business Central, how to get Microsoft Entra tenant registered country letter c...

2 years ago

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks