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Dynamics 365 Contact Center

The AI-powered contact center, part 1: Create engaging digital experiences

Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...

4 years ago

We have launched the ability for Copilot Email Assist to provide email template recommendations. How does this affect me? Copilot Email Assist...

9 months ago

How can we manage email bounces in Customer Insights - Joruneys? How about a last bounce date and reason on each Lead/Contact with email deli...

1 year ago

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

1 year ago

Why does moving from Sandbox to UAT feel like a rebuild? After carefully curating an excellent Sandbox experience with Dynamics 365 Customer S...

7 months ago

We are announcing the ability to mask sensitive data and prevent unauthorized access in Dynamics 365 Contact Center. This feature will reach g...

11 months ago

We are announcing the ability to use enhanced real-time translation (RTT) in Dynamics 365 Contact Center. This feature will reach public previ...

10 months ago

We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach gener...

10 months ago

We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availabil...

4 days ago

How does this affect me? With this feature, Dynamics 365 Contact Center admins can now engage with customers in Australia, Belgium, Denmark, F...

1 year ago

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