Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public Preview. The same stru...
Dataverse
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public Preview. The same stru...
The 132nd monthly update for the Office 365 for IT Pros eBook is now available for subscribers to download the refreshed EPUB and PDF files fr...
Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 1 for 2026. If you've been following my bl...
Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.1) is generally available. More details: Cumulative Update Summary for Micros...
In short, there are three ways to integrate HubSpot CRM with Microsoft Dynamics 365. The native HubSpot Data Sync connector suits teams that o...
In short: "integrating HubSpot with Dynamics 365" can mean two different jobs. Connecting HubSpot with Dynamics 365 Sales is a CRM-to-CRM sync...
User types free-text → JavaScript calls Azure OpenAI via Power Automate → AI extracts structured fields (name, date, category, priority) → aut...
Introduction Modern organizations generate enormous amounts of operational and analytical data every day. Business users need applications to ...
Microsoft Copilot Studio · MCP · Work IQ · Agent Architecture · Microsoft 365 The Problem With “Smart” Agents That Don’t Kno...
Microsoft 365 Copilot app introduces Notebooks to organize chats, content, and references in a persistent workspace synced with OneNote. Rolli...
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