Building reliable voice agents: A practical guide
Learn how to design AI voice agents that handle real conversations, stay reliable under pressure, and scale from prototype to production. The ...
Dataverse
Learn how to design AI voice agents that handle real conversations, stay reliable under pressure, and scale from prototype to production. The ...
Autonomous Email Resolution is a generative AI-powered capability that helps service teams resolve customer emails end to end. It understands ...
When sellers can access customer context, relationship insights, next best actions, and agentic recommendations inside the tools they already ...
In the previous post in the series, we covered the security decisions you make on day one. In this part, we will talk about how to give your a...
Plenty of AI tools claim to be built for finance; Microsoft 365 Copilot in Excel is proving it in practice. The post Copilot in Excel: Built f...
Businesses need to manage multiple activities beyond their core operations. From finance and inventory management to customer relationship man...
In Part 1, we explored how Prompt Columns in Microsoft Dataverse bring generative AI directly into business data, helping organizations automa...
Microsoft Viva Insights Analytics Workbench will add a flexible query feature for exploring Microsoft 365 Copilot agent usage, enabling analys...
OneDrive for the web will replace the “More places” experience with a new Libraries view by mid-July 2026, enhancing access to Sha...
Excel Power Query is updating its authentication flow for Organizational Accounts (Microsoft Entra ID) to enhance security and reliability. Us...
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