Teams Android Devices: Updates to the Report an Issue Feature

If you're an IT admin, you may want to take note of the latest updates to the Report an Issue feature for Teams Android devices. Microsoft is set to temporarily deactivate this feature in order to improve the workflow and deliver new feedback mechanisms that will give IT admins even greater control in supporting their organizations.

Starting August 2023, Report an issue under Settings will become temporarily unavailable while all feedback channels on Teams Android devices (Teams Rooms on Android, Teams Panels, Teams Phones, and Teams Displays) are enhanced. As part of this update, two new feedback channels are set to be introduced:

• Give feedback – allows users to submit feedback with the option to include logs directly to Microsoft. IT admins can apply policies to control the availability of this feature to users in their organization.
• Report a problem – allows users to report issues that automatically includes logs directly to their IT organization. All entries will be routed to the email address that IT admins configure on the device settings. IT admins can then triage issues to see what needs to be escalated to Microsoft Support.

During this time, IT admins will not be able to collect logs directly from Teams Android devices until the new Report a problem feature is launched. In the meantime, IT admins are advised to use the Teams Admin Center for diagnosing any Teams Android devices issues and to follow the instructions on how to collect device logs via the Teams Admin Center.

Message ID: MC670440

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