Extend Copilot capabilities with plugins   

This post introduces prompt plugins as a means of securely accessing Dataverse data such as customers, products, and cases via Copilot. These plugins allow agents to extend the capabilities of Copilot, offering even greater functionality for those working with Dataverse data.

With the ability to access important data, agents can more easily address customer inquiries, orders, and other service-related needs. By using prompt plugins, users can also create consistent processes across the business, which can help to reduce time wastage and improve customer satisfaction.

As a result, if you're looking to give your agents the tools they need to work more efficiently with Dataverse data, prompt plugins in Copilot may be an excellent option to consider.

The post Extend Copilot capabilities with plugins originally appeared on Microsoft Dynamics 365 Blog.