Microsoft Dynamics 365 Blog

The power of proactive engagement in Dynamics 365 Contact Center

Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...

13 hours ago

Seamless scheduling across time zones in Dynamics 365 Field Service

Scheduling resources in a globally distributed team presents unique challenges. A team with members in different regions may find it difficult...

1 day ago

Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers

We are announcing updates to Dynamics GP and Dynamics SL product availability. The post Explore migration options for Microsoft Dynamics GP an...

5 days ago

Unlock the power of record routing with real-time analytics

Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-ti...

6 days ago

AI-first CRM systems: Learnings from organizations making the switch

With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement. The...

6 days ago

Under the Hood: Building an AI-Driven Storefront with Dynamics 365 Commerce 

To power the next generation of omnichannel retail, we have modernized the Dynamics 365 Commerce POS with a new framework built on React and F...

7 days ago

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping u...

7 days ago

Improve contact center operations with shift-based routing

Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...

11 days ago

Intent-based routing transforms customer support with AI

In today’s fast-paced digital world, providing exceptional customer service is more important than ever. One of the latest innovations i...

12 days ago

Email editor template changes in Dynamics 365 Customer Service

We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...

13 days ago