Announcing sensitive data redaction for voice AI agents
We are excited to introduce sensitive data redaction in Dynamics 365 Contact Center, a major advancement in privacy-first AI for cus...
1 day ago
Microsoft Dynamics 365 Blog
Integrate Field Service bookings with Outlook and Teams, now Generally Available.
With Release Wave 2 2025, we’re excited to announce the General Availability (GA) of Exchange Integration for Dynamics 365 Field Service. This...
3 days ago
Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event
Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers. Register now to ...
7 days ago
Try the AI agent activity feed in Dynamics 365 Customer Service
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rap...
8 days ago
Introducing the Brazilian Tax Reform Solution in Microsoft Dynamics 365 Finance
Brazil’s sweeping tax reform is reshaping indirect taxation and creating new compliance demands for companies of all sizes. To help organizati...
16 days ago
Reinventing business process with AI: Agents in record to report
Microsoft AI agents streamline Record to Report (R2R), reduce manual effort, and empower finance teams to focus on strategy and insights. The ...
16 days ago
Introducing Microsoft Marketplace — Thousands of solutions. Millions of customers. One Marketplace.
To empower customers in becoming Frontier, we’re excited to announce the launch of the reimagined Microsoft Marketplace, your trusted source f...
21 days ago
Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation
Microsoft is updating the timeline for in-app notifications and per-user license validation to give customers more time to prepare. To enable ...
21 days ago
Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation
In-product notifications and user subscription license (USL) validation has been amended for customers in FY25 Q4, FY26 Q1 renewals. Microsoft...
23 days ago
Dynamics 365 Contact Center now available in GCC
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advan...
1 month ago
