Microsoft Dynamics 365 Blog

Article

Announcing Shift Rotation Policies: automated shift rotations at scale

Introducing Shift Rotation Policies in Dynamics 365 Workforce Management, a new capability that automates rotating schedules, improves operati...

Microsoft Dynamics 365 Blog 4 days ago 7

Article

Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year

Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms. Learn how AI-powered capabilities in Dynamics ...

Microsoft Dynamics 365 Blog 7 days ago 8

Article

Microsoft enhances the Implementation Portal for Dynamics 365 with business process visualization

Access Microsoft Business Process Catalog diagrams directly in the Dynamics 365 Implementation Portal to align stakeholders and improve implem...

Microsoft Dynamics 365 Blog 7 days ago 4

Article

Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview

Supplier Engagement, now in public preview for Dynamics 365 Supply Chain Management, helps organizations streamline supplier onboarding, lifec...

Microsoft Dynamics 365 Blog 12 days ago 4

Article

Governance in the Quality Management agent is now generally available

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies bef...

Microsoft Dynamics 365 Blog 13 days ago 5

Article

Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer servic...

Microsoft Dynamics 365 Blog 19 days ago 5

Article

Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers

Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered...

Microsoft Dynamics 365 Blog 21 days ago 5

Article

Microsoft Dynamics 365: An agent-ready business applications platform

Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business deci...

Microsoft Dynamics 365 Blog 26 days ago 10

Article

Extending agentic Microsoft Dynamics 365 Sales with MCP

AI agents are only as capable as the tools, skills, and information they can reach. In sales, the intelligence that drives great decisions—buy...

Microsoft Dynamics 365 Blog 28 days ago 9

Article

Customer insights, reimagined: The intelligence layer powering agentic customer experience

Customers expect a single, continuous relationship with your brand. One where every interaction feels informed and connected. The post Custome...

Microsoft Dynamics 365 Blog 1 month ago 11