Microsoft Dynamics 365 Blog

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Bringing CRM into the flow of work and agents into business process for sales and service teams

Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and servi...

Microsoft Dynamics 365 Blog 3 days ago 6

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Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills

Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agen...

Microsoft Dynamics 365 Blog 3 days ago 4

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From live streaming to real-time action: Real-time streaming analytics in Microsoft Dynamics 365 Contact Center

What if supervisors could act on operational issues before customers feel the impact? New real-time streaming analytics in Dynamics 365 Contac...

Microsoft Dynamics 365 Blog 9 days ago 11

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Adapt Dynamics 365 Commerce faster with AI-assisted extensibility

Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerc...

Microsoft Dynamics 365 Blog 11 days ago 6

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Work IQ: Business and workplace intelligence in the flow of work

Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. The post...

Microsoft Dynamics 365 Blog 17 days ago 5

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Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities

Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the ...

Microsoft Dynamics 365 Blog 18 days ago 12

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Build custom commerce experiences with Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. Ne...

Microsoft Dynamics 365 Blog 26 days ago 11

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Accelerate your move to agentic business applications with Dynamics 365 Activate

Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redes...

Microsoft Dynamics 365 Blog 1 month ago 9

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Workforce management meets AI: WEM MCP tools for Dynamics 365 Service Agent

Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outl...

Microsoft Dynamics 365 Blog 1 month ago 12

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One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap

Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovat...

Microsoft Dynamics 365 Blog 1 month ago 13