Data Sensitivity Labels for Emails bring classification and protection directly into customer service workflows, so service representatives ca...
AI is transforming workforce planning in Dynamics 365, where intelligent agents now execute core service tasks and contribute directly to busi...
Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. The post Copilot Cowork: From conver...
Email Sentiment in Dynamics 365 Customer Service brings emotional context into the email workflow, helping representatives understand customer...
Consent-Based Recording in Dynamics 365 Contact Center captures caller consent early and enforces it across voice AI and agent interactions to...
The Case Management Agent in Dynamics 365 Customer Service empowers admins to measure AI‑powered field prediction accuracy against real organi...
As supply chains become more dynamic, the way work gets done and operations are run is changing, and agentic AI is at the forefront. The post ...
We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how admini...
Governance in Dynamics 365 Customer Service introduces policy-driven email validation in Public Preview. Enforce compliance, protect your bran...
Gain end‑to‑end visibility into agent workflows with screen recording in Dynamics 365 Customer Service and Contact Center to improve coaching,...
