Whether you’re using Copilot in Dynamics 365 Sales, Power Apps customized through Microsoft Copilot Studio or Microsoft 365 Copilot for Sales,...
We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. The post Microsoft Dynamics 365 named ...
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components...
As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions h...
In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered e...
We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is no...
What’s one of the most persistent challenges in customer service? The last mile. A resolution might be proposed, but what happens n...
Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers. The post Microsoft Ignite 2025: Powering Frontier Firms ...
In today’s fast-paced digital landscape, customer expectations are higher than ever. They demand swift, accurate, and personalized suppor...
Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a se...
