Microsoft Dynamics 365 Blog

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From quick schedule fixes to automated planning with Scheduling Operations Agent

Learn how Scheduling Operations Agent helps Dynamics 365 Field Service teams optimize resources, automate scheduling plans, and run recurring ...

Microsoft Dynamics 365 Blog 11 days ago 5

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Microsoft named a Leader in the 2026 IDC MarketScape for AI-Enabled Operational ERP

Microsoft Dynamics 365 is named a Leader for operational ERP, helping organizations connect people, data, and business systems to drive more a...

Microsoft Dynamics 365 Blog 16 days ago 12

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Bringing CRM into the flow of work and agents into business process for sales and service teams

Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and servi...

Microsoft Dynamics 365 Blog 23 days ago 9

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Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills

Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agen...

Microsoft Dynamics 365 Blog 23 days ago 9

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From live streaming to real-time action: Real-time streaming analytics in Microsoft Dynamics 365 Contact Center

What if supervisors could act on operational issues before customers feel the impact? New real-time streaming analytics in Dynamics 365 Contac...

Microsoft Dynamics 365 Blog 29 days ago 18

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Adapt Dynamics 365 Commerce faster with AI-assisted extensibility

Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerc...

Microsoft Dynamics 365 Blog 1 month ago 8

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Work IQ: Business and workplace intelligence in the flow of work

Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. The post...

Microsoft Dynamics 365 Blog 1 month ago 7

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Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities

Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the ...

Microsoft Dynamics 365 Blog 1 month ago 14

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Build custom commerce experiences with Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. Ne...

Microsoft Dynamics 365 Blog 1 month ago 16

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Accelerate your move to agentic business applications with Dynamics 365 Activate

Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redes...

Microsoft Dynamics 365 Blog 1 month ago 11