Microsoft Dynamics 365 Blog

Reinventing source-to-pay with agentic ERP

Explore how AI agents transform source-to-pay by supporting faster insights, smarter actions, and more resilient procurement operations. The p...

5 hours ago

Copilot Cowork is where people delegate multi-step, multi-source work and review it, drawing across records, knowledge, email, and meetings, a...

1 day ago

Conversation Orchestration in Dynamics 365 Contact Center enables real-time decisioning, dynamic prioritization, and intelligent automation ac...

7 days ago

For years, contact centers have relied on traditional IVR scripted workflows to manage customer conversations. While effective for predictable...

13 days ago

Email classification in Dynamics 365 ensures only meaningful customer emails become cases. Reduce noise, improve triage, and boost service pro...

15 days ago

Learn how Dynamics 365 unifies field service and project financials, enabling real-time profitability tracking, accurate billing, and connecte...

16 days ago

The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public Preview. The same stru...

17 days ago

Data Sensitivity Labels for Emails bring classification and protection directly into customer service workflows, so service representatives ca...

1 month ago

AI is transforming workforce planning in Dynamics 365, where intelligent agents now execute core service tasks and contribute directly to busi...

1 month ago

Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. The post Copilot Cowork: From conver...

1 month ago

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