Essential Clean-Up Guide for Partners: 2025 Release Wave 1
Microsoft is doing some housekeeping in Business Central and will introduce significant changes with the 2025 release Wave 1. We will permanen...
1 day ago
Microsoft Dynamics 365 Blog
Accelerating sales with unified data in the AI era
AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement. The post Acceler...
4 days ago
Mobile Offline Data with Application Insights
This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create q...
9 days ago
End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart...
10 days ago
2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings
We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These pl...
15 days ago
Transition from Unified Service Desk to Customer Service workspace
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...
16 days ago
The future of retail with Dynamics 365 AI-powered ERP solutions
This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. The post The futur...
29 days ago
Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. The post...
1 month ago
Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...
1 month ago
Pipeline optimization: How to prioritize and close more deals
Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help. The post Pipeli...
2 months ago
