At Hannover Messe 2026, Microsoft is showcasing how agentic ERP with Copilot, agents and Dynamics 365 helps manufacturers replan faster, make ...
In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – loggin...
Make smarter, faster, and more confident quote decisions—right where you work. Project quoting has always required a careful balanc...
Meet the practitioners shaping how Dynamics 365 Contact Center is adopted, scaled, and improved in real‑world environments. The post Meet the ...
Service Agent brings Dynamics 365 Customer Service context, insights, and actions directly into Microsoft 365 Copilot. The post Introducing Se...
Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Cen...
Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bri...
Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and exter...
The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the w...
We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsof...
