Sales Qualification Agent (SQA) is not a simple productivity tool—it is a complex multi-step agent directly influencing revenue outcomes. The ...
Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. Learn ...
Rental operations succeed when every handoff--from quoting to return--is coordinated and timely. The forthcoming capabilities bring structure ...
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and...
Whether you’re using Copilot in Dynamics 365 Sales, Power Apps customized through Microsoft Copilot Studio or Microsoft 365 Copilot for Sales,...
We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. The post Microsoft Dynamics 365 named ...
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components...
As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions h...
In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered e...
We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is no...
