Introducing Service Agent in Microsoft 365 Copilot
Service Agent brings Dynamics 365 Customer Service context, insights, and actions directly into Microsoft 365 Copilot. The post Introducing Se...
7 days ago
Microsoft Dynamics 365 Blog
Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central
Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Cen...
7 days ago
Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center
Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bri...
12 days ago
All Transfer Capabilities in Dynamics 365 Contact Center
Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and exter...
13 days ago
Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the w...
15 days ago
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsof...
20 days ago
Support Parallel Processing for Archive Jobs in Dynamics 365 Finance and Operations
We’re pleased to introduce a new capability for Dynamics 365 Finance and Operations archive with Dataverse long-term retention: parallel proce...
22 days ago
A new way of working is taking shape: Frontier Transformation
We're taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft P...
29 days ago
Introducing Custom Voice for Dynamics 365 Contact Center
Custom Neural Voices enable organizations to move beyond generic text-to-speech and create voice experiences that reflect their brand, values,...
1 month ago
Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP
Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are mov...
1 month ago