Microsoft Dynamics 365: An agent-ready business applications platform
Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business deci...
6 days ago
Microsoft Dynamics 365 Blog
Extending agentic Microsoft Dynamics 365 Sales with MCP
AI agents are only as capable as the tools, skills, and information they can reach. In sales, the intelligence that drives great decisions—buy...
8 days ago
Customer insights, reimagined: The intelligence layer powering agentic customer experience
Customers expect a single, continuous relationship with your brand. One where every interaction feels informed and connected. The post Custome...
14 days ago
From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service
Service Agent extends Dynamics 365 Customer Service beyond traditional assistance by enabling AI-powered actions across cases, knowledge, emai...
14 days ago
Expanding scheduling choice in Dynamics 365 Field Service with Solvares’ VISITOUR accelerator
Microsoft is expanding scheduling choices in Dynamics 365 Field Service with the Solvares VISITOUR accelerator. The solution adds advanced sch...
15 days ago
Trust before you automate: introducing Shadow Mode in Case Management Agent
Shadow Mode in Case Management Agent lets you evaluate AI on live production cases, without taking any action. The AI agent runs quietly along...
20 days ago
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the n...
22 days ago
Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling
Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster. Explore Move To, Reassign ...
22 days ago
Microsoft 365 and Dynamics 365 now provide a unified customer service experience
Service Agent is now generally available, helping customer service teams understand issues, find answers, and take action from one Copilot exp...
29 days ago
Introducing the Onboarding Agent in Dynamics 365 Human Resources
Now in public preview, the Onboarding Agent delivers a connected experience that helps streamline onboarding activities. The solution helps ne...
29 days ago
