We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Micro...
Personalizing customer journeys requires a more proactive approach assisted with AI. The post AI-powered sales journeys: Personalization at s...
In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with...
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage ...
Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. Tradit...
Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their v...
Microsoft is doing some housekeeping in Business Central and will introduce significant changes with the 2025 release Wave 1. We will permanen...
AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement. The post Acceler...
This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create q...
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart...
