Elevate support excellence with Quality Evaluation Agent
As customer support organizations scale, maintaining consistent service quality becomes a challenge. Manual quality review...
16 days ago
Microsoft Dynamics 365 Blog
3 ways to navigate changing tariffs with AI agents
Stay ahead of shifting tariffs with an AI agent that monitors trade updates, automates compliance checks, and helps your supply chain adapt to...
16 days ago
Use session restore for seamless continuity in Customer Service
As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from b...
19 days ago
What’s Next: Why Project Online Customers Should Evaluate Microsoft Dynamics 365 Project Operations
With Microsoft Project Online retiring in September 2026, many organizations are now considering what comes next. The decision isn’t just abou...
23 days ago
Try rich messaging for live chat and WhatsApp in Contact Center
In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional t...
25 days ago
Elevating Sales Performance with Microsoft’s Sales Research Agent: How Rigorous Evaluation Unlocks Trust and Transformation
The Sales Research Agent in Dynamics 365 Sales automatically connects to live CRM data and can connect to additional data stored elsewhere, su...
25 days ago
Sales Research Agent & Sales Research Bench
This post introduces the architecture and evaluation methodology and results behind Microsoft’s Sales Research Agent. Its technical innovation...
25 days ago
From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier
Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes. The post Fr...
25 days ago
Empowering Finance with an AI Assistant in Microsoft 365 Copilot
The Finance in Microsoft 365 Copilot, formerly Microsoft Copilot for Finance, is now generally available, helping finance teams bring ERP-conn...
26 days ago
Use custom productivity tools in Dynamics 365 Customer Service
As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been ...
29 days ago
