Customize Dynamics 365 Sales Agents with your data sources and taxonomy
This week at Microsoft Ignite, we announced new capabilities to further enhance your agents by grounding them in your company’s unique data an...
12 days ago
Microsoft Dynamics 365 Blog
Boost seller productivity with document summary by Copilot in Dynamics 365 Sales
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in mi...
26 days ago
The next chapter for the Schedule Board: Enhanced Usability and Performance
Today, we are thrilled to unveil the dramatically enhanced Schedule Board on Universal Resource Scheduling. At the core of this update, we are...
1 month ago
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. The post ...
1 month ago
Migrate from Customer Service Hub to Customer Service workspace
Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...
1 month ago
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms. The post Microso...
1 month ago
2024 release wave 2 launches with hundreds of Copilot capabilities
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large e...
1 month ago
Transform work with autonomous agents across your business processes
Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team. Th...
1 month ago
Introducing Unified Pricing Management: A Revolutionary Approach to Attribute-Based Pricing
Combining SCM Pricing Management with Commerce and Retail Discounts In today’s competitive market, businesses need to leverage every pos...
1 month ago
Beyond open rate: Rethinking email marketing metrics
In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness. For years, one of the most reliab...
1 month ago