Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the n...
Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster. Explore Move To, Reassign ...
Service Agent is now generally available, helping customer service teams understand issues, find answers, and take action from one Copilot exp...
Now in public preview, the Onboarding Agent delivers a connected experience that helps streamline onboarding activities. The solution helps ne...
The Dynamics 365 Commerce MCP server enables AI agents to connect securely with retail operations, inventory, pricing, checkout, and fulfillme...
Autonomous Email Resolution is a generative AI-powered capability that helps service teams resolve customer emails end to end. It understands ...
When sellers can access customer context, relationship insights, next best actions, and agentic recommendations inside the tools they already ...
Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps...
The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and wh...
Field Service Mobile just got smarter. New updates help technicians work faster, stay connected, and handle jobs with fewer clicks. The post ...
