We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. The post...
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...
Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help. The post Pipeli...
Since 2019, Dynamics 365 Finance has supported direct system-to-system integration with the web service provided by His Majesty’s Revenue and ...
As a marketer, the key to optimize your email performance lies in understanding your customers. Every interaction with a customer is a goldmin...
Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises. The post Microsoft i...
This week at Microsoft Ignite, we announced new capabilities to further enhance your agents by grounding them in your company’s unique data an...
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in mi...
Today, we are thrilled to unveil the dramatically enhanced Schedule Board on Universal Resource Scheduling. At the core of this update, we are...
Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. The post ...
