Microsoft Dynamics 365 Blog

Article

Workforce management meets AI: WEM MCP tools for Dynamics 365 Service Agent

Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outl...

Microsoft Dynamics 365 Blog 4 days ago 2

Article

One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap

Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovat...

Microsoft Dynamics 365 Blog 13 days ago 7

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Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management

Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and busi...

Microsoft Dynamics 365 Blog 18 days ago 8

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Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM

Cross-Legal-Entity Fulfillment Optimization in Dynamics 365 enables organizations to source inventory across participating legal entities, aut...

Microsoft Dynamics 365 Blog 19 days ago 8

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Announcing Shift Rotation Policies: automated shift rotations at scale

Introducing Shift Rotation Policies in Dynamics 365 Workforce Management, a new capability that automates rotating schedules, improves operati...

Microsoft Dynamics 365 Blog 24 days ago 12

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Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year

Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms. Learn how AI-powered capabilities in Dynamics ...

Microsoft Dynamics 365 Blog 27 days ago 15

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Microsoft enhances the Implementation Portal for Dynamics 365 with business process visualization

Access Microsoft Business Process Catalog diagrams directly in the Dynamics 365 Implementation Portal to align stakeholders and improve implem...

Microsoft Dynamics 365 Blog 27 days ago 6

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Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview

Supplier Engagement, now in public preview for Dynamics 365 Supply Chain Management, helps organizations streamline supplier onboarding, lifec...

Microsoft Dynamics 365 Blog 1 month ago 5

Article

Governance in the Quality Management agent is now generally available

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies bef...

Microsoft Dynamics 365 Blog 1 month ago 8

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Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer servic...

Microsoft Dynamics 365 Blog 1 month ago 7