A new way of working is taking shape: Frontier Transformation
We're taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft P...
8 days ago
Microsoft Dynamics 365 Blog
Introducing Custom Voice for Dynamics 365 Contact Center
Custom Neural Voices enable organizations to move beyond generic text-to-speech and create voice experiences that reflect their brand, values,...
11 days ago
Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP
Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are mov...
13 days ago
Building Smarter Observability for Agentic ERP World using Dynamics 365
As enterprise workloads become more agentic, the expectations of ERP systems—and the teams that operate them—are shif...
18 days ago
Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP
Enterprise resource planning decisions will shape how organizations operate, scale, and compete for years to come. The post Forrester studies ...
19 days ago
Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs
Introducing Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliabili...
19 days ago
Reimagining Secure Customer Interactions with Secure Consult & Transfer
Across industries such as financial services, healthcare, and public sector, organizations must enable customers to complete high‑trust action...
20 days ago
Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud
We are announcing the end of support for end of support of Dynamics 365 Project Service Automation on GCC beginning March 31st, 2027. For Proj...
1 month ago
General Availability of Quality Evaluation Agent’s conversation capabilities
Quality Evaluation Agent in in Dynamics 365 Customer Service and Dynamics 365 is an AI-led evaluation framework that empowers teams to deliver...
1 month ago
The Key Facets of AI Evaluation in the Contact Center
Organizations must think about when, how, by whom, and on what data AI systems are evaluated. This blog explores the key facets of AI evaluati...
1 month ago