Enhanced Case experience – Full case form – Dynamics 365 Customer Service
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Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility
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Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility
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We need to talk about... Dynamics 365 Customer Service... Release Wave 2 for 2025
Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025 and today’s article outlines th...