Copilot for Dynamics 365 Customer Service
Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics 365 and other Microsoft software. Specifically, with Dynamics 365 Customer Service, users can now leverage Copilot to generate email responses for customers based on data from Dynamics 365 and Microsoft 365.
In a previous article, the author discusses some of the features of Viva Sales Copilot, one of them being the ability to generate email responses powered by AI, thus freeing up customer service reps to focus on more pressing tasks. The article provides a link to a video demonstration as well if you're interested in learning more about how Copilot works.
If you're looking to streamline your customer service process and take advantage of the latest AI technology, Copilot for Dynamics 365 Customer Service is definitely worth exploring. Check out the article for more information about this exciting new development!
The post Copilot for Dynamics 365 Customer Service originally appeared on d365goddess.com.
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