Viva Engage | User reactions in eDiscovery is GA

Viva Engage has introduced a new feature that will enhance its compliance standards to further strengthen the trust of their customers in their product. As of October 3rd, 2023, user reactions to messages in Viva Engage will be ingested for eDiscovery, ensuring that any content search done on Viva Engage messages will retrieve all user reactions on those messages in eDiscovery. The solution is now generally available to all customers. However, there are some important considerations around the solution:

1. The solution will only apply to reactions posted 'going-forward.'
2. All reactions and any changes to them will be logged along with the timestamps of posting them.
3. All ingested reactions data can be exported for GDPR purposes using the existing Viva Engage User Export API.

It is essential to note that a message can be a thread-starter post/question, a comment/answer to the post/question, or a reply to a comment/answer. Customers are advised to update their training and documentation accordingly to adequately prepare for the new feature.

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