Empower agents to draft case-based knowledge articles with Copilot
Copilot is revolutionizing the way agents draft knowledge-based articles by harnessing the power of case data. With this tool, agents can easily generate a draft based on case descriptions, email exchanges, summaries, and agent notes, ensuring that the knowledge article is grounded in real-world scenarios, offering practical insights to customers.
This tool provides a more efficient and accurate way of creating knowledge articles compared to traditional methods, which may involve sifting through large amounts of data manually. Copilot simplifies the process by generating a draft based on the case data, enabling agents to spend more time focusing on refining the article for maximum effectiveness.
By empowering agents with Copilot, businesses can now provide their customers with powerful self-service tools that are accurate, reliable, and easily accessible.
Read more about this innovative tool in the original post on Microsoft Dynamics 365 Blog.
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