Formula columns are one of the best innovations in Dataverse. They user Power Fx, they are easier to build than the old classic column designe...
Formula columns have been available in Dataverse for a few years now, and Microsoft has made it clear that they are the preferred option going...
In Dynamics 365 Customer Service, many organizations dictate that every case should become a knowledge article. The thinking is usually well-i...
Every year, Microsoft publishes two long lists of new, updated and planned features in Dynamics 365 and the Power Platform. As a system admini...
The 2026 release wave 1 update for Customer Insights – Data provides makers with a direct way to connect agents to Customer Insights ...
Let’s look back at an oldie but a goodie in Dynamics 365 CE/CRM: Business Process Flows! These are designed to standardize how records m...
In Dataverse, a Customer column is a special type of lookup. Unlike a standard lookup, it can reference either an Account or a Contact. That f...
If you are working with a custom Lead or Contact form, you may have noticed that your marketing interactions in Customer Insights-Journeys do ...
A classic feature worth revisiting, today’s focus is Word Templates in Dynamics 365 CE/CRM. This tool remains a powerful option available for ...
Welcome to Power Automate! This article focuses on differentiating the three types of Power Automate cloud flows: scheduled, instant and autom...
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