2025 Release Wave 1: Features Coming in Dynamics 365 Customer Service
This blog will review all of the features included in the 2025 Release Wave 1 notes for Dynamics 365 Customer Service. It is organized in two ...
1 month ago
crmheidi
Beyond the Buzz: Why Power Automate Still Outshines Copilot
In a year dominated by AI buzzwords, autonomous agents and Copilot announcements, it’s easy to get swept up in the excitement. Every headline ...
3 months ago
Using AI suggestions for formula columns
AI suggestions for formula columns is a powerful preview feature available to your Power App environment. Since it is in Preview, so it’s a gr...
6 months ago
Adapting CRM Training Design for Multiple Learning Styles
In today’s rapidly evolving business landscape, effectively training users on Customer Relationship Management (CRM) systems like Dynami...
7 months ago
Build a Power Automate Flow to Automate a Quote Approval Process in Dynamics 365 Sales
This article will provide you with a walk-through on creating a flow to automate a quote approval process in Dynamics 365 Sales. It is based o...
8 months ago
Power Apps: Add Welcome Content
Power Apps users, rejoice! A new feature now allows you to add welcome content for your users whenever they navigate to make.powerapps.com. Th...
9 months ago
Using and Configuring Focused View in Dynamics 365
Dynamics 365 has an excellent solution to help your users see their data in one frame – by using Focused View. This article will describ...
9 months ago
Copilot Confusion for SMBs (and likely many others!)
The term "copilot" is being used by different departments of businesses, which can be confusing. This was a common topic at the recent Dynamic...
10 months ago
Unlocking Data Integrity: Implementing Alternate Keys in Microsoft Dataverse
In today's data-driven world, ensuring data integrity is of utmost importance. To this end, Microsoft Dataverse offers several built-in featur...
10 months ago
Automating CRM to Teams Notifications with Power Automate: A Guide for CRM Administrators
If you're a customer relationship management (CRM) administrator looking to streamline your workflow, this guide is for you. It provides a ste...
12 months ago
