Using Dynamics 365 Customer Insights – Journeys Custom Fields
Organizations constantly seek to collect more nuanced, relevant customer information in today’s data-driven marketing…
6 days ago
Microsoft Dynamics 365 and Power Platforms Blog
Integrating Microsoft Entra ID with Dynamics 365 to Sync, Create, and Manage Users
This post outlines how to integrate Microsoft Entra ID (formerly Azure Active Directory) with…
2 months ago
Configuring Dynamics 365 Copilot for Case Summaries
Microsoft Dynamics 365 Copilot is a powerful AI tool designed to streamline workflows and…
3 months ago
Configuration of Copilot timeline highlights in Dynamics 365 Customer Service
Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…
3 months ago
The Importance of Advanced Scheduling in Dynamics 365
Effective scheduling is critical for optimizing resources, improving customer satisfaction, and maximizing operational efficiency…
3 months ago
How to Configure Dynamics 365 Customer Service Copilot: Ask Question
In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…
4 months ago
Discover the Power of Dynamics 365 Real-Time Marketing
In the evolving customer engagement experience, businesses need tools that respond to customer behaviours…
4 months ago
Outbound Marketing Departure and Transition Guidelines
Microsoft has announced the departure of Dynamics 365 Marketing’s Outbound Marketing capabilities, with the…
5 months ago
How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools
Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…
5 months ago
How to get the Tenant ID in Microsoft Entra ID?
To get the Tenant ID in Microsoft Entra ID (formerly Azure AD), follow one…
7 months ago
