Microsoft Dynamics 365 and Power Platforms Blog

Article

Your Gallery Was Never a Grid: Hands-On with the Modern Data Grid Control

Last month I reviewed a canvas app that contained the single most common structure in all of canvas app development: a gallery pretending to b...

Microsoft Dynamics 365 and Power Platforms Blog 3 days ago 6

Article

Stop Licensing Flows One at a Time: Flow Groups Are Here

A client put it to me better than any licensing guide ever has: why does a flow that runs eleven times a day need the same license as the one ...

Microsoft Dynamics 365 and Power Platforms Blog 6 days ago 9

Article

The Inbox Is Not a Ticketing System: Email-to-Case with Automatic Record Creation

Every support team I have ever met has, at some point, run its entire operation out of a shared mailbox called something like support@company....

Microsoft Dynamics 365 and Power Platforms Blog 8 days ago 7

Article

Stop Shipping Microsoft’s Colors: Modern Theming for Model-Driven Apps

Two weeks ago we built the Deal Desk app. It worked. And then came the feedback that always comes, usually from someone in marketing: "Great. ...

Microsoft Dynamics 365 and Power Platforms Blog 10 days ago 9

Article

Gold Gets Two Hours: Entitlements in Dynamics 365 Customer Service

Last week we gave cases a countdown clock. This week, a client question that follows almost immediately: "Our gold customers bought twenty sup...

Microsoft Dynamics 365 and Power Platforms Blog 13 days ago 8

Article

Your Certification Is Retiring. Your Skills Are Not.

A colleague forwarded me a screenshot of his Microsoft Learn transcript last week with a one-line message: "So was that a waste of time?"…

Microsoft Dynamics 365 and Power Platforms Blog 15 days ago 8

Article

SLAs Your Agents Can Actually See

Every support team I have worked with has a service promise written down somewhere.…

Microsoft Dynamics 365 and Power Platforms Blog 17 days ago 5

Article

Your Sales Team Does Not Need All of Sales Hub

A sales director I worked with a couple of years ago put it better than any adoption survey ever could: "We only use five of these screens. Wh...

Microsoft Dynamics 365 and Power Platforms Blog 20 days ago 5

Article

Offline-First Canvas Apps Grow Up: Real-Time Dataverse Access Arrives

A field technician I shadowed on a project once put it perfectly: "The app works great in the parking lot and dies in the basement — and...

Microsoft Dynamics 365 and Power Platforms Blog 22 days ago 6

Article

Governing Copilot Credits: Consumption Reporting, Allocations, and Hard Stops

Nobody I know has ever been surprised by a fuel bill — the pump shows you the meter running, and you stop when you have had enough…

Microsoft Dynamics 365 and Power Platforms Blog 24 days ago 9