Microsoft Dynamics 365 and Power Platforms Blog

Article

MCP vs Work IQ: The Plug and the Appliance

While building the agent from the first post in this series, I opened the tool catalog expecting connectors and found something else…

Microsoft Dynamics 365 and Power Platforms Blog 2 hours ago 2

Article

Stop Alt-Tabbing to LinkedIn: Putting Sales Navigator on Your Dynamics 365 Forms

Last week I watched a rep do something I have done a thousand times myself: she had Dynamics 365 open on one monitor and LinkedIn on the other...

Microsoft Dynamics 365 and Power Platforms Blog 1 day ago 5

Article

The Copilot Credits Wall: Licensing an Agent Lab for $0

On September 1, 2026, I was in the middle of testing a freshly built Copilot Studio agent when it stopped mid-conversation and told me, polite...

Microsoft Dynamics 365 and Power Platforms Blog 2 days ago 5

Article

What Actually Syncs? A Walkthrough of Sales Navigator’s CRM Sync Settings

The most dangerous moment in any integration project is the one right after the connection succeeds…

Microsoft Dynamics 365 and Power Platforms Blog 3 days ago 7

Article

Two Systems, One Conversation: Wiring LinkedIn Sales Navigator Into Dynamics 365 Sales

Sales Navigator and Dynamics 365 Sales are both, on their own, good at their jobs — but unconnected, your reps spend the day copying facts fro...

Microsoft Dynamics 365 and Power Platforms Blog 6 days ago 6

Article

Build Your First Agent in the New Copilot Studio

Every second conversation I have these days starts the same way: "we want an agent, where do we even begin?"…

Microsoft Dynamics 365 and Power Platforms Blog 7 days ago 4

Article

Stop Casting Nets: Advanced Search and Lead Lists in Sales Navigator

Here is the mistake I made for my first year on Sales Navigator: I treated it like a better LinkedIn search box…

Microsoft Dynamics 365 and Power Platforms Blog 8 days ago 9

Article

Agents Don’t Replace the Expert: Takeaways from the 2026 Partner Summit

Every vendor conference has a sentence that tells you what the year is actually about…

Microsoft Dynamics 365 and Power Platforms Blog 10 days ago 7

Article

Kick the Tires First: How to Start a Dynamics 365 Sales Trial

Before anyone signs a Dynamics 365 Sales contract, they should have driven it…

Microsoft Dynamics 365 and Power Platforms Blog 13 days ago 10

Article

An Agent Without Context Is a Confident Stranger: Customer Insights as Your AI Grounding Layer

Everyone wants an AI agent this year, and I understand why — I have watched a well-built one close cases and draft outreach faster than a room...

Microsoft Dynamics 365 and Power Platforms Blog 15 days ago 9