“The app works great in the office and takes four minutes to open in the field.”…
When I wrote App MCP: When Your App Becomes the Tool, one button stayed unexplored: Create custom tool. I assumed it would open something code...
The third time I built the same entitlement by hand, I did the math.…
This is the last surface on the map. Blog Lab Agent already runs inside Dynamics 365 and Microsoft 365 Copilot; today it joins a plain Teams c...
For years, the LinkedIn intelligence that could have saved a deal lived in a different browser tab.…
“Why can Sarah see this account and I can’t?” If you have administered a Dynamics 365 environment for more than a week, some...
In the Microsoft 365 Copilot post I called my unlisted agent a food truck with no parking spot. Today I painted the parking spot…
Two messages land in a decision-maker’s LinkedIn on the same Tuesday.…
This entire agent series has been about one direction of travel: giving agents tools. Today the traffic reversed…
The best sales call I ever walked into, I hadn’t done the homework for — my SDR had.…
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