Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting

Article

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 1

When a customer service team grows, they often face a big problem. Their shared support inbox fills up with noise. Real customer complaints ne...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 19 hours ago 4

Article

Microsoft Dynamics 365 Backup: Is Native Backup Enough for Your Business?

Microsoft Dynamics 365 provides native backup capabilities to help protect your CRM environment. But businesses often need more than a basic b...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 day ago 3

Article

Web API Plugin for Declarative Agents in Microsoft 365 Copilot

Sales and business users often need quick access to CRM information such as customer names, telephone numbers, revenue, location, and account ...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 2 days ago 5

Article

Clone vs. Copy vs. Duplicate Records in Dynamics 365 CRM: What’s the Difference?

Quick answer: In Dynamics 365, cloning deliberately creates a new record from an existing one, including its child records. Copying moves sele...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 3 days ago 6

Article

The 2026 Guide to Power Platform Offshore Development: How to Build a Scalable Dynamics 365 Delivery Team

Key Takeaways Power Platform offshore development helps businesses extend their technical capacity without building every specialized skill in...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 6 days ago 8

Article

How Aligned Are Your Dynamics 365 and SharePoint Permissions? Take This Quick Audit

Quick Answer: Managing Dynamics 365 security and SharePoint document access manually creates administrative bottlenecks and security risks whe...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 7 days ago 9

Article

Team Inogic Is Heading to Community Summit Nashville. Will You Be There?

Every year, thousands of Microsoft business applications professionals, CRM admins, IT leaders, finance managers, Dynamics developers, and Pow...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 8 days ago 7

Article

Web tracking and personalization overview (Customer Insights Data) – (Preview)

Web tracking and personalization in Dynamics 365 Customer Insights – Data (Preview) enables organizations to track website interactions ...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 9 days ago 12

Article

Dynamics 365 Reporting: 7 Tasks to Automate for the Next Quarter

With Q4 around the corner, now is a good time to look at how your team handles Dynamics 365 reporting. If the last quarter involved repeatedly...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 10 days ago 9

Article

Microsoft Copilot vs. Copilot Cowork: Is AI Ready to Do More Than Assist?

Key Takeaways Copilot assists, while Copilot Cowork moves toward executing multi-step tasks. AI is shifting from answering to acting, with use...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 12 days ago 10