D365Ni

We need to talk about... Copilot Studio... Publish to WhatsApp

Next in my blog is a post about a recent announcement with Copilot Studio. For a while now we have been able to publish and use the...

3 days ago

We need to talk about... Dynamics 365 Sales... Sales Qualification Agents

Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025. The Sales Qualification Agent...

14 days ago

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre... The Real Impact

In this current series on Dynamics 365 Contact Centre, we have explored everything from Contact Centre licensing, deployment methods, the...

1 month ago

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Agent Experience

Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...

2 months ago

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Configuration

Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...

3 months ago

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Licensing

Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will be introducing all its features and...

4 months ago

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre

Today I launch a new series of blog posts, introducing all the features and functionality within Microsoft Dynamics 365 Contact Centre. ...

5 months ago

We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Customer Insights Journeys

Next, in my blog series, I visit all of the new features and functionality that we can expect to see in Release Wave 1 of 2025 for...

5 months ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Field Service

Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

6 months ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

6 months ago