We need to talk about... Dynamics 365 Customer Service... Release Wave 1 for 2026

Today in my series on the changes we can expect to see as part of Release Wave 1 for 2026, Dynamics 365 Customer Service is next. I will take a look at what's actually involved in this release for our Customer Service implementations. This wave is about giving the people managing and delivering that service better tools to do it: smarter quality control, safer AI deployment, more proactive insight into how customers are feeling, and forecasting that actually works. Case Management Agent If...