We need to talk about... Dynamics 365 Customer Service... Release Wave 2 for 2025
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What’s New in Dynamics 365 Customer Service 2025 Wave 1
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We are announcing the ability to estimate AI credits for agents from forecasted demand in Dynamics 365 Customer Service. This feature will rea...
Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins
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Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service
The Case Management Agent in Dynamics 365 Customer Service empowers admins to measure AI‑powered field prediction accuracy against real organi...
Dynamics 365 Customer Service – Use shadow mode for Case Management Agent predictions
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