We need to talk about... Dynamics 365 Customer Service... Release Wave 2 for 2025
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Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins
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Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service
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Dynamics 365 Customer Service – Use shadow mode for Case Management Agent predictions
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Dynamics 365 Customer Service – Add knowledge citations to case resolution
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Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication
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