Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Contact Center – Monitor work item lifecycle in Application Insights

We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dyn...

M365 Admin 1 year ago 3

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We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...

M365 Admin 1 year ago 17

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Microsoft Exchange Online is introducing the ActorInfoString field in audit logs to improve accuracy and visibility. Rolling out in late May 2...

M365 Admin 1 year ago 7

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Starting July 31, 2025, Microsoft Graph Beta API deviceManagement will require either DeviceManagementScripts.Read.All or DeviceManagementScri...

M365 Admin 1 year ago 11

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We are announcing the Analyze knowledge source usage for custom agents feature for Microsoft Copilot Studio. This feature introduces a chart a...

M365 Admin 1 year ago 13

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We are announcing the Get automated insights for seamless customer meeting preparation feature for Microsoft 365 Copilot for Sales. This featu...

M365 Admin 1 year ago 8

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We are announcing the Save AI-generated meeting notes into CRM directly from Microsoft Teams feature for Microsoft 365 Copilot for Sales. This...

M365 Admin 1 year ago 18

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We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to ...

M365 Admin 1 year ago 3

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We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

M365 Admin 1 year ago 15

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We are announcing the Analyze action usage for agents feature for Microsoft Copilot Studio. This feature allows you to understand usage patter...

M365 Admin 1 year ago 3

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