Microsoft Power Virtual Agent: Latest updates

Microsoft Teams: Channel Agent

Channel agent works alongside you and your team to help you manage projects. It can create status reports, send emails, schedule meetings, co-...

[Copilot Extensibility] New declarative agent control to prioritize agent knowledge sources

A new declarative agent control allows developers to prioritize curated knowledge sources over internal agent knowledge, improving response al...

Episode 395 – Getting Started with VDI in Azure with Azure Virtual Desktop

Welcome to Episode 395 of the Microsoft Cloud IT Pro Podcast. In this episode, we dive into Azure Virtual Desktop (AVD) and how it enables org...

Azure Virtual Network Manager (AVNM) Mesh and Direct Connectivity are Generally Available!

Azure Virtual Network Manager's (AVNM) mesh connectivity configuration and direct connectivity option in the hub and spoke connectivity config...

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...

Power Platform Community Call – October 2022 – Screenshot Summary

Get ready for a quick rundown of the latest Power Platform Community Call's highlights for Power Apps, Power Automate, Power BI, Power Virtual...

RPA at Scale with Power Automate and Azure Virtual Desktop

Run big unattended automation jobs across multiple VMs dynamically at scale, with the new Azure Virtual Desktop integration starter kit. Ashvi...