Microsoft Power Virtual Agent: Latest updates

Setting up Power Platform vNet Integration

Overview Integrating Power Platform environments with Azure Virtual Networks can appear daunting. Few people are experts on both Azure and the...

POWER PLATFORM MONTHLY DIGEST - JUNE

Get up to speed with the latest updates in the Power Platform world with the June edition of the monthly digest. This informative video keeps ...

Monitor Copilot responses in Dynamics 365 Customer Service 

You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions,...

From Sales Savvy to Tech Enthusiast: Nathan Rose's Masterclass in Power Platform Pivoting and Authentic Content Creation

Nathan Rose, an MVP from Auckland and a Power Platform expert at Capgemini, shares his inspiring story of switching from sales to technology i...

Integrating PVA with Omnichannel Live Agent -Part 4

Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot sec...

Microsoft Teams: Green screen in Teams meetings

Microsoft Teams has released a new feature called "Green screen" which enhances the virtual background effect during video meetings. The green...

The magical option to refresh virtual table relationships in Dataverse

My goal in this blog post will be to provide you with steps that will help you to auto-refresh Virtual table relationships when changes are ma...

Manage Azure Virtual Machines with Power Apps and Azure Resource Manager

In this #PowerShot, I will show you how to build an app with Power Apps to manage Azure Virtual Machines using the Azure Resource Manager...

Transfer the chat to live agent only if the agent is available

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to in...