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Choosing the Right Microsoft Partner for Dynamics 365 Contact Center

Most organizations approach a contact center project by comparing platforms—features, licensing, and cost. That’s expected. But with Microsoft...

We tested the New Power BI Report Skills: The Future of AI-Powered Reporting? [Steb by step demo]

Dynamic Content Blocks in Customer Insights – Journeys: A Smarter Way to Manage Email Content

Managing email content across multiple customer journeys can quietly become a headache. You create a great promotion block, paste it into seve...

Power Automate vs Click2Export: Which Is Better to Export Reports in Dynamics 365?

Organizations using Dynamics 365 often need more than just workflow automation. They need a reliable way to export reports, generate documents...

OneDrive: Find and browse document libraries on mobile

OneDrive iOS mobile will enhance access to SharePoint document libraries with a new Libraries view, search by library name, sorting options, a...

Microsoft 365 Copilot: Excel agent enterprise search

Microsoft 365 Copilot’s Excel Agent now supports enterprise search for files, emails, meetings, chats, people, and transcripts, enabling...

Microsoft Excel: File selector for Copilot Excel Agent

The new file selector for Excel Agent, rolling out worldwide from late May to late June 2026, allows users to easily browse and select files i...

Microsoft Teams: Experience improvements to Voice apps configuration wizard in Teams admin center

Microsoft is updating the Auto Attendant and Call Queue configuration wizard in the Teams admin center to streamline setup, improve clarity, a...

Microsoft Teams: Graph API transcript access controls for administrators

Microsoft Teams will introduce new admin controls by late June 2026 to govern application access to meeting transcripts via Microsoft Graph AP...

People Skills: New admin setting to delete skills data

Starting July 2026, admins can permanently delete all People Skills data from their Microsoft 365 tenant via a new removal control. This affec...