Microsoft AI Builder: Latest AI Builder

Bryan Goode Presents AI in Action: CSUSM Reimagines the Contact Center Experience

Hidden Office 365 Features to Boost Productivity

This guide highlights key Microsoft 365 tools, including Microsoft Teams, Groups for Office 365, OneDrive for Business, and Sway. These tools ...

ICHRA Technology for Benefits Brokers: ForgeXRM Interview with Industry Expert Joe Markland of Enrichly

The employee benefits industry is on the edge of a fundamental shift and most brokers aren't ready for it. ICHRA, the Individual Coverage Heal...

How Kanban Board in Dynamics 365 Makes Your CRM Data Microsoft Copilot-Ready

Every conversation about Microsoft Copilot in Dynamics 365 eventually arrives at the same uncomfortable truth. Copilot is only as good as the ...

Why Sales and Service Teams Are Switching to Agentic CRM

Customer relationship management used to mean one thing: a system of record. Log the call, update the deal stage, move on. That era is ending....

Protect once, enforce everywhere: Protection policies for Power BI (Generally Available)

How to use sensitivity labels and Protection Policies to secure your Power BI estate — and why it matters more than ever in the age of AI.&nbs...

Dynamics 365 Business Central: How to quickly create Production Orders from Sales Orders

Hi, Readers.Today I would like to share another mini tip about Business Central, how to quickly create Production Orders from Sales Orders. Yo...

Microsoft Viva: Insights for GitHub Copilot spend and usage

AI spend and usage insights for GitHub Copilot will be available on Viva Insights for managers with at least 5 direct reports (scoped access),...

Microsoft Copilot (Microsoft 365): Updated Copilot Answers

Copilot Answers in Copilot Search (in the M365 Copilot App on web and desktop) will provide more concise responses and more prominently highli...

Microsoft Purview: View only Role management enhancements

Microsoft Purview is introducing a new view-only role management role to give admins permissions to see all the member assignments in Purview ...