Microsoft Dynamics 365 & Power Platform Articles

Article

Microsoft Copilot Studio – Group files with instructions to guide and improve agent answers

We are announcing the ability to group up to 500 files into a single knowledge source, where agents can narrow their scope of search when quer...

M365 Admin 1 year ago 10

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We are announcing the ability to pause and resume journeys to handle unplanned events in Dynamics 365 Customer Insights – Journeys. This...

M365 Admin 1 year ago 3

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We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need ...

M365 Admin 1 year ago 6

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Users will be able to search for and select Teams Channels in the Context IQ menu to help ground their prompts when using Copilot Chat. Produc...

M365 Admin 1 year ago 8

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Users will be able to search for and select SharePoint Lists through the Context IQ menu to help ground their prompts when using Copilot Chat....

M365 Admin 1 year ago 14

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You will be able to set up Outlook rules to play a sound whenever an email that matches your chosen conditions arrives – whether it’s fr...

M365 Admin 1 year ago 7

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A new agents usage report will be available in the Microsoft 365 admin center. The report will be scoped to include agents in M365 Copilot and...

M365 Admin 1 year ago 4

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Quick Steps are now integrated into the ribbon of email pop-out ribbon in the new Outlook for Windows and Web. Users can access and execute th...

M365 Admin 1 year ago 9

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Users will be able to list the file attachments that they received or sent over email in M365 Copilot. Product Release phase General Availabil...

M365 Admin 1 year ago 12

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New settings in Trust Center will allow users to restrict or allow file opens using FTP/HTTP protocols and fallback to FrontPage Remote Proced...

M365 Admin 1 year ago 12

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