Try rich messaging for live chat and WhatsApp in Contact Center
In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional t...
In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional t...
Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes. The post Fr...
The Sales Research Agent in Dynamics 365 Sales automatically connects to live CRM data and can connect to additional data stored elsewhere, su...
This post introduces the architecture and evaluation methodology and results behind Microsoft’s Sales Research Agent. Its technical innovation...
We’ve made a small but important change in the Azure portal for Azure Cosmos DB to make it easier to manage your account-level throughput. The...
We are announcing the ability to manage the Org-Wide Sharing Control for agents built in Copilot Studio lite in Microsoft Copilot Studio. This...
Microsoft Purview eDiscovery (Premium) will allow uploading and reviewing non-Microsoft 365 data alongside Microsoft 365 content in review set...
GPT-5 will become the default Microsoft 365 Copilot model in a phased rollout from October to November 2025. Initially, users can toggle GPT-5...
Classic Outlook will gain a Copilot side pane after searches, showing AI-generated summaries from documents and Teams messages. Users can inte...
Microsoft Edge for Business introduces Connected Feature Control (CFC) in Public Preview, allowing admins to centrally manage cloud-powered fe...
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