Microsoft Dynamics 365 & Power Platform Articles

Article

Dynamics 365 Contact Center – Understand outcomes of proactive engagements

We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature wi...

M365 Admin 1 year ago 10

Article

We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach genera...

M365 Admin 1 year ago 15

Article

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

M365 Admin 1 year ago 12

Article

We are announcing the ability to assign custom names to actions in desktop flows in Power Automate for desktop. This feature will reach genera...

M365 Admin 1 year ago 7

Article

We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in D...

M365 Admin 1 year ago 8

Article

We are announcing the ability to use Copilot’s intent knowledge base to route conversations to the appropriate service representative in...

M365 Admin 1 year ago 3

Article

We are announcing the ability to enable version control for desktop flows, allowing users to identify changes and their origins with version c...

M365 Admin 1 year ago 9

Article

Microsoft 365 Copilot will support delegate mailbox access starting late September 2025, allowing users with delegate permissions to use Copil...

M365 Admin 1 year ago 28

Article

Microsoft 365 Copilot Chat will allow users with read access to shared mailboxes to use Copilot for email starting late September 2025. The fe...

M365 Admin 1 year ago 24

Article

Microsoft is updating five bundled EU Sensitive Information Types in Purview to improve detection accuracy by enhancing keywords and processor...

M365 Admin 1 year ago 6

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