Optimizing Agent Productivity with Dynamics 365 Contact Center: A Copilot-first Cloud Contact Center
Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...
Delve into the transformative power of Microsoft Graph through our curated collection of blogs. Explore the latest insights, innovations, and best practices to leverage Microsoft Graph's capabilities and drive intelligent experiences across your applications and services.
Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...
Organizations relying on Dynamics 365 CRM need to have a sound deduplication strategy in place to prevent the creation of duplicate records. D...
If you're looking to create multiple cases from an email sent to multiple mailboxes in Dynamics 365 Omnichannel, this post has got you covered...
Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
Microsoft Outlook users can now manage their tasks and stay up-to-date with To Do, a new app specifically for controlling tasks. Commercial Ma...
Your CRM experience is about to reach new levels—get ready to master Dynamics 365 CRM like never before! Every endeavour in a business aims to...
We’re very excited to announce the public preview of Copilot extensibility and other updates about our features and capabilities from across t...
With the wave 1 rollout in Microsoft Dynamics 365 CRM earlier this year, there has been an addition of a new type of entity in Dynamics CRM. I...
Today, for managing customer relationships and accounting processes many organizations around the world prefer Microsoft Dynamics 365 CRM Onli...
If you're using Dynamics 365 customer service, you might have heard of Unified Routing, the enterprise-grade routing mechanism that routes inc...