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Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general av...

Transforming with AI: Lead with AI for success in the agentic economy

AI is accelerating modernization, which is the foundation for agile operations and innovation that will be key to enterprises’ competitive adv...

Dynamics 365 Business Central: Does the API support Multi-level Expand (Multi layers)

Hi, Readers.Today I would like to discuss a question I was asked recently, does the BC API support Multi-level Expand? With Business Central y...

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. The p...

Set Up A D365 Email Template

Set Up A D365 Email Template

Communication with customers is very important. After something progresses with their order, it is helpful to send the customer an email. In t...

M365 Copilot : créer un agent en une phrase et discuter avec une IA qui se souvient de vous

La dernière vague de nouveautés Microsoft 365 Copilot apporte des changements concrets pour les utilisateurs des applications Office. On p...

February 2026 Update for Office 365 for IT Pros

The February 2026 (update #128) files for the Office 365 for IT Pros (2026 edition) eBook are available for current subscribers to download fr...

February 2026 Update for Office 365 for IT Pros

The February 2026 (update #128) files for the Office 365 for IT Pros (2026 edition) eBook are available for current subscribers to download fr...