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Dynamics 365 Field Service Articles

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Microsoft Viva: Copilot Analytics – Agent 365 reporting availability for Microsoft platform agents

Article

Microsoft Viva: Copilot Analytics – Agent 365 reporting availability for Microsoft platform agents

Customers can now view agent insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics) without an Agent 365 license. ...

M365 Admin 3 days ago 7

Sending from Aliases

Article

Sending from Aliases

Sending from Aliases is now generally available in Exchange Online, allowing users to send emails from any mailbox alias. Admins can enable it...

M365 Admin 3 days ago 6

Cowork browser use setting renamed to Browser use in Microsoft Copilot

Article

Cowork browser use setting renamed to Browser use in Microsoft Copilot

The Cowork settings panel in Microsoft Copilot is renamed to Browser use in Microsoft Copilot to improve discoverability. This change, rolling...

M365 Admin 3 days ago 8

Microsoft Teams: GitHub app consolidation and legacy GitHub app deprecation

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Microsoft Teams: GitHub app consolidation and legacy GitHub app deprecation

Microsoft Teams is consolidating GitHub Notifications and GitHub Copilot into a single GitHub app, deprecating the legacy app by November 16, ...

M365 Admin 3 days ago 7

Microsoft 365 Copilot: Critique and Council preview experiences will retire

Article

Microsoft 365 Copilot: Critique and Council preview experiences will retire

Microsoft 365 Copilot’s Critique and Council preview experiences in Researcher will retire between late October and mid-November 2026. T...

M365 Admin 3 days ago 6

Viva Glint: Report attribute access will be managed only at the user-role level

Article

Viva Glint: Report attribute access will be managed only at the user-role level

Viva Glint will manage report attribute access solely at the user-role level, removing client-level restrictions to ensure consistent permissi...

M365 Admin 3 days ago 6

Database Hub in Fabric: Default enablement and admin opt-out

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Database Hub in Fabric: Default enablement and admin opt-out

Microsoft Fabric will enable Database Hub by default on November 17, 2026, allowing authorized users to access database insights without admin...

M365 Admin 3 days ago 7

Article

Microsoft PowerPoint: Publish and unpublish controls for official brand kits

Microsoft PowerPoint will introduce publish and unpublish controls for Official Brand Kits in mid-October 2026, allowing Brand Managers to tem...

M365 Admin 3 days ago 6

Microsoft Purview | eDiscovery: In-product diagnostics to troubleshoot common challenges

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Microsoft Purview | eDiscovery: In-product diagnostics to troubleshoot common challenges

Microsoft Purview eDiscovery introduces three read-only diagnostics for case access, security filters, and hold-policy distribution to help ad...

M365 Admin 3 days ago 9

Microsoft Teams: Simplified app enablement experience in Teams admin center

Article

Microsoft Teams: Simplified app enablement experience in Teams admin center

Microsoft is launching a simplified app enablement experience in the Teams admin center by mid-October 2026. It offers a guided flow for manag...

M365 Admin 3 days ago 8

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