Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service
Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
‘Graphify’ Quick Start | Reduce Token Usage in Coding Agents
Coding agents like GitHub Copilot CLI, Claude Code, and Cursor spend a lot of tokens just reading your code repository before they can answer....
Data Readiness and AI for Distributors Moving from GP to D365 BC
For distributors evaluating Microsoft Dynamics ERP solutions, moving from Dynamics GP to Dynamics 365 Business Central is about more than mode...
Video: Build Agents With SharePoint List Knowledge In Copilot Studio
In today’s video, we are going to use the all-new Copilot Studio build an agent ... The post Video: Build Agents With SharePoint List Kn...
Power Automate + AI Real Business Use Cases | Complete Webinar Recording (2026)
Microsoft Edge: Upgraded Copilot new tab page
Search, chat, and explore the web from one search box with Copilot-suggested actions and curated work content to help your users get things do...
SharePoint: Neutral-themed SharePoint UI in Page Editing and Property Panes
Coming soon for SharePoint: Neutral-themed SharePoint UI will be expanded to page editing and property pane experiences. This update is part o...
Microsoft Purview: Data Loss Prevention – Data Loss Prevention to safeguard sensitive information from external web search in Microsoft 356 Copilot and Copilot Chat
We are expanding Microsoft Purview DLP for Microsoft 365 Copilot and Copilot Chat to safeguard web searches containing sensitive data. This re...
Microsoft Viva: Discussion Post Previews
Discussion post previews allow users to review how their discussion posts will appear before publishing, helping them catch formatting issues,...
Case Closed: Should it become a Knowledge Article?
In Dynamics 365 Customer Service, many organizations dictate that every case should become a knowledge article. The thinking is usually well-i...
Sidebar
Azure
Microsoft 365 Sharepoint