Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Bulk Update of Multiple Bookings: Resource Reassignment and Time Shifting

Bulk Reassignment of Bookings to a Different Resource Dispatchers in field service often need to reschedule multiple bookings at once due to t...

Beyond Copilots: A Smarter AI Approach for Dynamics 365 CRM

Your Dynamics 365 CRM already stores customer data, tracks activities, and generates reports. Yet your teams still spend time deciding which l...

Remote Event Receivers are retiring: move to SharePoint webhooks before July 1, 2027

Remote Event Receivers in SharePoint Online are retiring. Starting July 1, 2027, all remote event receivers will stop firing events, including...

Microsoft OneNote: Multimodal recording in Copilot Notebooks on Windows

Microsoft is introducing multimodal capture in OneNote Copilot Notebooks on Windows, allowing users to record audio, images, and notes togethe...

Access your brand assets in PowerPoint

Microsoft 365 Copilot in PowerPoint will provide native access to brand assets (colors, logos, icons, images) via a dedicated brand pane start...

Microsoft Teams: Assistant information now available in Organization view

Microsoft Teams will show Assistant information in the Organization section of user profile cards, improving visibility. This feature, enabled...

Microsoft 365 Copilot: Updated service plan behavior for Copilot experiences

Microsoft 365 Copilot service plan will simplify control of Copilot experiences, making the service plan the primary determinant of user acces...

Create, Execute & Track Mailchimp Campaigns Inside Dynamics 365 CRM : Live Webinar

Two Microsoft 365 Copilot Changes That Just Make Sense

Two recent changes to the Microsoft 365 Copilot Chat app have made the app easier to use. Interaction persistence is better, meaning that chat...

Business Central 2026 release wave 1 (BC28.2): Use new APIs for analyzing permissions for auditors and IT staff

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.2) is generally available. More details: Cumulative Update Summary for Micros...