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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft 365 Copilot Chat: View memory sources used to personalize responses

Article

Microsoft 365 Copilot Chat: View memory sources used to personalize responses

Microsoft 365 Copilot Chat will show users which memories and past chats influenced personalized responses, with inline citations linking to s...

M365 Admin 1 day ago 1

Article

Microsoft 365 apps: Draft mode for official Brand Kits

Draft Mode for official Brand Kits in Microsoft 365 apps allows Brand Managers to create and review changes without affecting the live kit unt...

M365 Admin 1 day ago 1

Microsoft Teams: Threads will become the default layout for new channels created with Microsoft Graph

Article

Microsoft Teams: Threads will become the default layout for new channels created with Microsoft Graph

Starting late November 2026, new Microsoft Teams channels created via Microsoft Graph without a specified layoutType will default to the Threa...

M365 Admin 1 day ago 1

Article

Microsoft PowerPoint: Assess templates for use with Copilot in Brand Kits

Microsoft PowerPoint’s new Template Assessment in Brand Kits helps Brand Managers evaluate and improve templates for better Copilot comp...

M365 Admin 1 day ago 1

Copilot Studio – Tool accuracy grader

Article

Copilot Studio – Tool accuracy grader

We are announcing the tool accuracy grader in Copilot Studio. This feature reached general availability on October 15, 2026. How does this aff...

M365 Admin 1 day ago 1

Copilot Studio – Task completion grader

Article

Copilot Studio – Task completion grader

We are announcing the task completion grader in Copilot Studio. This feature reached general availability on October 15, 2026. How does this a...

M365 Admin 1 day ago 1

Power Apps – Information regarding the end of availability for copresence in Plan Designer

Article

Power Apps – Information regarding the end of availability for copresence in Plan Designer

Starting November 30, 2026, copresence in Plan Designer will no longer be available. How does this affect me? Multiple users can still open th...

M365 Admin 1 day ago 1

Microsoft Teams: Report guest invitations for security concerns

Article

Microsoft Teams: Report guest invitations for security concerns

Microsoft Teams will let users report suspicious guest invitations for security concerns starting November 2026. Reports go to IT admins via t...

M365 Admin 1 day ago 1

Microsoft Teams: Impersonation protection for Teams meetings

Article

Microsoft Teams: Impersonation protection for Teams meetings

Microsoft Teams will roll out impersonation protection for meetings in December 2026, displaying warnings and risk indicators to help users id...

M365 Admin 1 day ago 1

Microsoft 365 admin center: Pin Microsoft Copilot app setting for users with a paid Microsoft 365 Copilot license

Article

Microsoft 365 admin center: Pin Microsoft Copilot app setting for users with a paid Microsoft 365 Copilot license

Microsoft 365 admin center updates the Copilot taskbar pinning setting to allow pinning only for users with a paid Copilot license, removing t...

M365 Admin 1 day ago 1

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