Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Teams will add pinch-to-zoom on shared screens using touchpads, enhancing visibility of small text and details. This feature rolls o...
On November 30, 2026, record-level copresence in model-driven apps will have reached end of support. How does this affect me? Users will no lo...
We are announcing the Evaluation Viewer role for Microsoft Copilot Studio. This feature reached general availability on October 15, 2026. How ...
Agent status evaluation warnings are now generally available in Copilot Studio as of October 15, 2026. How does this affect me? Makers will au...
We are announcing the ability to generate a custom grader in Copilot Studio. This feature reached general availability on October 15, 2026. Ho...
We are announcing the ability to create, save, manager, discover, and reuse custom grades from a central library in Copilot Studio. This featu...
On October 27, 2026, the government of the Republic of Cuba announced that the country will remain on daylight saving time instead of ending i...
We are announcing evaluation for automation flows in Copilot Studio. This feature reached general availability on October 15, 2026. How does t...
IMPORTANT: This notice is only relevant for environments where: Visual Studio 2026, Visual Studio 2022, Visual Studio 2019, or Visual Studio 2...
Microsoft 365 Copilot Chat will show users which memories and past chats influenced personalized responses, with inline citations linking to s...
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