Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Exchange Online will support cross-tenant message recall, allowing trusted external Microsoft 365 tenants to recall messages sent to your user...
The Teams Admin Center now includes a Call Flow Visualizer for Auto Attendants and Teams Phone agents, offering an interactive, tree-like view...
Microsoft 365 Copilot usage reports will refresh faster (48 hours), change the default reporting window to 28 days, and separate agent metrics...
OpenAI models, including GPT-5.6, will be available as a subprocessor in Microsoft 365 Copilot starting July 9, 2026, initially disabled by de...
Microsoft Entra ID is retiring Custom Controls in Conditional Access by May 2027, replacing them with External MFA for standardized third-part...
Microsoft 365 Copilot mobile app will send proactive push notifications with personalized productivity insights like “Your Day at a Glan...
OneDrive for Business on Windows will improve sync error messages for file paths exceeding 520 characters, guiding users to rename or move ite...
Microsoft Defender for Office 365 introduces prompt injection protection to detect and block malicious email content targeting AI assistants. ...
Viva Pulse survey results will be integrated into the Copilot Dashboard by mid-July 2026, providing detailed insights on Copilot adoption, rea...
Microsoft is updating Exchange Web Services (EWS) allow/block list configurations to support Teams mobile calendar changes starting August 202...
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