Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Microsoft Planner: Task details side pane experience

Microsoft Planner will introduce a task details side pane by late July 2026, allowing users to view and edit tasks without leaving their main ...

Surveys agent retirement and transition to Copilot in Microsoft Forms

Microsoft is retiring the Surveys agent by August 31, 2026, transitioning users to a unified Copilot-powered experience in Microsoft Forms. Ex...

How Luxury Jewellery Brands Use Location Intelligence to Strengthen Client Relationships

Luxury jewellery has always been a relationship business. The purchase of a diamond necklace, a bespoke engagement ring, or a heritage timepie...

When Should You Upgrade to Dynamics 365 from Legacy CRM?

If your business still runs on Dynamics CRM 2011, 2013, 2015, 2016, or any legacy CRM solution, it’s time to upgrade to Dynamics 365. This is ...

Microsoft to Stop Providing Telephony-Based Authentication Methods in February 2027

In an important announcement for all tenants, Microsoft revealed that Entra ID will no longer provide SMS one-time codes or voice calls for MF...

Microsoft Copilot Studio vs ChatGPT: Which Is Better for Enterprises?

Introduction Artificial Intelligence has become a strategic investment for organisations of every size. Businesses are no longer exploring AI ...

Install & Configure the Azure Migrate Appliance: Discovery, Readiness & Business Case

Business Central 2026 release wave 1 (BC28): Copilot and agent data movement across geographies

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.3) is generally available. More details: Cumulative Update Summary for Micros...

How Do You Know If a CRM Project Is Actually Working?

Who hasn’t had a client go quiet for a few months after launching a new system? Should you be concerned? Sometimes. Silence can mean things ar...